Abstract:
The main aim of this study was to model the impact of dynamic capabilities on operating routines. The variables were sensing capability, reconfiguring capability, learning capability, and functional efficiency. The researcher used the Zimbabwe National Road Administration (ZINARA). The population comprised of senior revenue clerks, controllers and supervisors of ZINARA, Zimbabwe. Data were collected from the sample of 240 participants using a structured questionnaire. The study adopted the Statistical Package for the Social Sciences (SPSS), for complex statistical data analysis. After the analysis, sensing capability, reconfiguring capability and learning capability were found to have a positive significant impact on functional efficiency of ZINARA. Although this study is a replication of other studies, still this study provides a framework to appreciate the relationship between dynamic capabilities and operating routines ZINARA in Zimbabwe. Hence ZINARA senior clerks, controllers and supervisors are encouraged to embrace the explored dynamic capabilities variables in this study for functional efficiency. Directions for further research were provided.
